Frequently Asked Questions
Q. What if my employer says I need HLTFA301B, HLTFA301C or HLTFA311A Apply first aid? You offer HLTAID003. What is the difference?
A. The first three codes mentioned above are old and have all been superseded. HLTAID003 Provide first aid is the current generalist first aid certificate that all Australian workplaces need. For more information, see http://training.gov.au/Training/Details/HLTAID003
Q. Are your certificates issued at the end of the class?
A. So long as you have successfully completed the online learning and have brought your certificate of completion to the class and you are assessed as competent in all practical demonstrations and role plays on the day of your practical class, a PDF of your nationally recognised Statement of Attainment will be emailed to you at the end of the day of your class.
Wallet cards can be purchased on the day of the class ($5). Printed Certificates are available for an extra $10. These can be purchased upon checkout when you enrol or you can call 1300 628 299 after the class or email firstname.lastname@example.org to arrange this.
Q. Are your CPR classes and Provide First Aid classes the same as St Johns and Red Cross?
A. We run the same government and workplace-accredited classes. CBD College is a 100% Australian owned training organisation. Our training programs are nationally accredited with ASQA. We are a Registered Training Organisation (RTO ID: 91399).
Q. What are the requirements for CPR? Do I have to get on my knees to perform it?
A. Yes you do. You need to demonstrate a 2 minute continuous period of performing CPR on an adult manikin which must be placed on the floor (same with child manikin for those doing HLTAID004). CPR on infant manikins needs to be for 2 minutes on a firm surface.
Q. What if I cannot get on my knees to perform CPR?
A. According to government regulations, we will be unable to issue you with a Statement of Attainment bearing units codes and names although we can issue you with a simple Statement of Attendance.
Q. Where are you located?
A. Click here for locations: Locations
Q. How do I pay for the first aid class?
A. Payments need to be made for our first aid classes with a credit card online or call us on 1300 628 299 and pay by credit card over the phone, or by coming to our Sydney office Mon-Fri 9am-5pm at the above address to pay by cash, EFTPOS or credit card. Bookings for our first aid courses prior to the day of the course are essential.
Q. What do I bring to the first aid class?
A. Please bring photo ID and writing material if you want to take any notes during the first aid course. Our first aid classes start promptly so don’t be late! We will not allow entry if you are more than 15 minutes late and you will need to re-book and pay again for another class. Please wear comfortable clothing and bear in mind that you will be on the ground in some cases performing simulated first aid.
Q. Are there any exams on the day of your first aid classes?
A. There are no written exams that need to be undertaken on the day of your first aid class. Assessment will be by way of practical tasks and role plays based on scenarios.
Q. How long is the course?
A. Provide First Aid is 6.5 hours (includes 15 minute morning tea break and 45 minute lunch break) and Perform CPR is 2-2.5 hours. Our first aid classes start promptly so don't be late! We will not allow entry if you are more than 15 minutes late and you will need to re-book and pay again for another class.
Q. What is the pre-course work required for Provide First Aid Class?
A. Our course is flexible in delivery and comprises an easy pre-study component followed by a 1 day in-class practical course.
The easy pre-study consists of 100 MCQs which can be done online. The pre-study takes on average 2 hours. (You keep answering the questions until you get 100% - as many times as it takes with no time limit)
Q. Is there an age limit for your First aid or CPR courses?
A. The age limit is 14 or above unless accompanied by an adult. The accompanying adult also has to pay full price for attending the course.
Q. When do classes run?
A. We run first aid courses every week of the year.
Q. What level of Language, Literacy and Numeracy (LLN) will I need?
A. Students will need to be able to follow and recall instructions and information provided by the trainer so that they can complete activities that will be assessed. The activities will include demonstrating practical skills competently and recording answers to written questions. With First Aid, these written questions are asked via a pre-course online workbook. You will need to converse in English to take part in the scenarios in class.
Q. What level of computer literacy will I need?
A. Given that you will need to complete online learning as part of this course, you will need to be computer-literate.
Q. Can I upgrade HLTAID001 to HLTAID003 later and just pay the difference?
A. No. You will have to book in and pay for HTLAID003 and attend that course in its entirety.
Q. Can I upgrade HLTAID003 to HLTAID004 later and just pay the difference?
A. Only if it is within 6 weeks of your successful completion of HLTAID003 with CBD College. If you fall into this category, please call us on 1300 628 299 to book in. If you don`t fall into this category, you will have to book in and pay for HLTAID004 and complete the practical and online components of that course in their entirety.
Q. If I have done HLTAID003 and then upgrade to HLTAID004 within the same month, do I need to do all of the Child Care online learning?
A. No. In this case, you will only need to attempt modules 15 and 16 in the Child Care online learning.
Q. Why book with CBD College?
A. We have over 60 years’ experience in the industry and the best trainers who teach clearly and effectively ensure that we are the best value for money in Sydney.
Q. What is your cancellation policy?
A. We are unable to refund monies for students who do not turn up for first aid classes or decide at a later date after booking that that they do not want to attend. Changes to class times are allowed, but not within 48 hours of the class commencing.
Q. What if I have a special need?
A. If you have a special need arising from learning difficulties, emotional or behavioural problems, or physical disabilities, you should contact email@example.com prior to course commencement. Please note that CPR needs to be demonstrated on the floor.
Q. What if I feel I may need additional support?
A. If you feel that you may need additional support, please call CBD College on 1300 616 218 or by emailing firstname.lastname@example.org or email@example.com. Where necessary, assessors can make themselves available to meet with students.
Q. What is your policy on access on equity?
A. We do not discriminate against any individual on the basis of race, colour, sex or religion. All students are treated equally. Our instructors will assist and support students where appropriate, especially students with language, literacy, or physical disabilities, as long as the nature of the disability does not preclude them from completing the training and assessment. We do not tolerate discriminatory behaviour from students in any of our classes.
Any issues or questions rose regarding access and equity can be directed to the CEO.
Q. Do you recommend driving in?
A. We do not recommend driving in as we are in the CBD. If you do, please allow extra time (for Newcastle, as construction for the light rail is now in full swing road conditions have changed: see http://revitalisingnewcastle.nsw.gov.au/what-we-are-doing/newcastle-light-rail)